Jelly Key support center
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You ask, Jelly Key answers
You will have the answers before contacting us.
My shipment was confirmed delivered, but I never received it
Usually, we will ask you to check with your roommates or neighbour. But we recommend you to contact with our support team, we will together with you asset the issue.
Return / RMA shipping costs
Most of the time we will cover the return fees and ship you a new one. Promise. But please don’t abuse us.
What happens if my order is returned to sender?
We have got returned package recently a lot due to the unclaimed or wrong address. We prefered to shipped back to you for free, but it cost us a lot. How about we share that cost? What do you think?
Why is Shipping so expensive for my International Order?
Our flat rate shipping cost for each keycap is $6. I think, it is the best price you can get.
Do you ship keycaps Internationally?
Yes, we do international shipping and it’s all start from Ho Chi Minh City, Vietnam. The flat rate for each keycap is $6.
What is the Jelly Key guarantee?
The smoothest artisan keycaps. The elegance design. Handcrafted. Authentic design.
Do you have a store / accept local customers?
Unfortunately, we don't have any physical store yet. We just have a small studio that fit our artisan team. We usually hand out at a coffee shop nearby.
What are your RMA Policies?
Most of our product won’t be on sale again in a near future. If for any reason, the product is returned to us. We won't able to re-sell it. Unless we both agree that the produce has defected before you use it, we won’t accept return or refund.
How about Asian Language Sites ( Chinese/Korean/Japanese ??)
Can I return an item for exchange?
Nope. Nope and Nope
What is covered under warranty?
Common on guys. Really?. It just resin, acrylic UV, epoxy, plastic. Handle it with care.
How long does it take to produce my order?
It usually takes 15-80 days for us to produce a batch of the keycap. All of our product is handcrafted in Vietnam. You can read more at Craftmanship.
How do I check my order status?
We always send you a notification email about the status of your shipment. Kindly check on your inbox or spam folder by using your order ID. Or you can go to My Account or Tracking Order page to view it.
Why did my order take longer to arrive than quoted?
We do our best on our side to secure the timeline for both you and us. However, sometimes there is some delay from shipping carrier, product un-claim, return, and shipping related issue. It is beyond our reach, but we will definitely more than happy to access the problem with you
What are your return policies?
I did write it somewhere on this page. Please help to search with a keyword “return”.
How to identify Jelly Key product to the rest
It’s not much of a thing for artisan keycap market. We will never duplicate order artisan design and put our logo on it. Thus, I believe that others will do the same. You just need to look at the bottom of the keycap if it says that “Jelly Key” it is that is our product.