Jelly Key support
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You ask, Jelly Key answers
How do I check my order status?
We always send you a notifiaction email about the status of your shipment. Kindly check on your inbox or spam folder by using your order ID.
How about Asian Language Sites ( Chinese/Korean/Japanese ??)
Where is Jelly Key located?
Jelly Key team is proudly based in Vietnam, a place where inspiration is around every corner.
Do you have a store / accept local customers?
Unfortunately, we dont have any physical store yet. We just have an small studio that fit our artisan team. We usually hand out at a coffee shop nearby.
How to identify Jelly Key product to the rest
It’s not much of a thing for artisan keycap market. We will never duplicate order artisan design and put our logo on it. Thus, I believe that other will do the same. You just need to look at the bottom of the keycap if it say that “Jelly Key” it is that is our product.
Who are we?
We are a boutique keycap maker that creates artisan keycap products. Our team is made up of craftsmen, artists, and hi-tech lovers who love the humanity value in every craftwork. We shape imagination and inspiration into a handcrafted piece for you to place on your mechanical keyboards. See more at About us
Why is Shipping so expensive for my International Order?
Our flat rate shipping cost for each keycap is $9. I think, it is the best price you can get.
How long does it take to produce my order?
It’s usually take 35-80 days for us to produce a batch of keycap. All of our product is handcrafted in Vietnam. You can read more at: Craftmanship
Do you ship keycaps Internationally?
Yes, we do international shipping and it’s all start from Ho Chi Minh city, Vietnam. The flat rate for each keycap is $9.
What are your RMA Policies?
Most of our product won’t be on sell again in a near future. If for any reason, the product is returned to us. We wont able to re-sell it. Unless we both agree that the produce is defected before you use it, we won’t accept return or refund.
Return / RMA shipping costs
Most of the time we will cover the return fees and ship you a new one. Promise. But please don’t abuse us.
How often do our product(s) go on sale?
We open our group-buy sales on a monthly basis. Please note that Jelly Key do not resell any group-buy after it is officially closed.